Refund policy

Due to the nature of our product, we are unable to accept returns. If you feel the product you received is damaged or defective, please report the issue to Marble Mountain Meats immediately upon receipt of your order.

To Report An Issue: Please email orders@marblemountainmeats.com with the following information as soon as you unpack the shipment:

Description of issue or damage
Photos of damaged item and item label
Photos showing the condition of top and bottom of box it arrived in
Photos showing the condition of the internal liners and packaging

The information and photos you provide are extremely helpful and allow us to visually assess the damages, provide feedback, and help us to continually improve our service.

We will be happy to review your report, photos, and any information provided in order to provide an appropriate resolution.

Marble Mountain Meats will not consider a product replacement or refund if:

Delivery/shipment is refused by the recipient.
Delivery/shipment is returned to Marble Mountain Meats without authorization.
Any shipment is delivered incorrectly and/or unable to be delivered due to incomplete, incorrect, and/or invalid shipping addresses.
Delays and/or delivery problems are specifically caused by the shipping company.
Delivery is delayed or affected by weather
Products are improperly stored/handled after being successfully delivered

Marble Mountain Meats reserves the right to refuse any product replacement or refund.